How to add WhatsApp greeting prompts ​

WhatsApp greeting prompts are ice-breakers customers tap when they open your business chat. In AvenPing, open Settings → WhatsApp prompts, pick a line, click Add prompt, and save. You can store up to four prompts, each 256 characters or less.

Prerequisites ​

Step-by-step ​

  1. Open WhatsApp prompts
    Go to Settings → WhatsApp prompts.

  2. Select the line
    Use the line selector. Prompts are stored per line.

  3. Click Add prompt
    Click Add prompt. Type the ice-breaker text customers should tap (for example “See pricing”). Stay within 256 characters.

  4. Save and review
    Save the prompt. Add up to four. Edit or delete from the list. The add button disables at the maximum.

TIP

Use short, distinct prompts. Pair them with WhatsApp commands if you want slash-style actions as well.

FAQ ​

How many prompts can I add?

Four per line (MAX_CONVERSATIONAL_PROMPTS). Each prompt maxes at 256 characters.

Do prompts start a chatbot?

They are Meta conversational ice-breakers. Your chatbot still needs its own Start-node trigger if you want automation after the tap.

The page says prompts are not applicable

The selected line may not support conversational automation, or no active line is selected. Switch lines or finish activation.