How to switch the active WhatsApp line ​

AvenPing can run more than one WhatsApp number. The sidebar shows Active line (or Primary line when several are active). Pick the line you want the inbox, templates, and chatbots to use. Set which number is Primary under Settings → WhatsApp → Active lines.

Prerequisites ​

Step-by-step ​

  1. Find the line card
    In the left sidebar, open the Active line / Primary line workspace picker (tooltip Active lines).

  2. Select the number
    Choose the phone you want to work on. Messages, Broadcast → Templates, and Automation → Chatbots follow that workspace line.

  3. Set Primary if needed
    Campaigns and new templates default to the Primary line. In Settings → WhatsApp → Active lines, click Set primary on the number that should be the default.

  4. Confirm you are on the right line
    Create a test template or open inbox. If the conversation list looks empty, you may be on a line with no chats yet.

TIP

Keep one Primary for broadcasts. Switch the sidebar line when you support a second brand or country number.

FAQ ​

I only see one number

You have a single active slot. Connect another WABA or activate another phone if your plan allows extra lines.

Does switching lines change Settings → Username?

Username, prompts, commands, and one-time messages are per line. Use each page’s line selector as well as the sidebar picker.

Can agents switch lines?

Only lines assigned to them. See How to set agent permissions and line access.