How to send a WhatsApp form from the inbox ​

A WhatsApp form (Flow) collects structured answers inside the chat. In AvenPing, open Messages, click paperclip → Forms (count shown), pick a published form, edit Header, Body, and CTA, then click Send Form. This requires an open 24-hour window.

Prerequisites ​

Step-by-step ​

  1. Open the conversation
    Go to Messages and select a chat with an open window.

  2. Open Forms
    Click the paperclip → Forms. The label shows how many forms exist on the line.

  3. Fill Header, Body, and CTA
    Defaults are like Complete this form: {name}, Please fill out the {name} form to proceed., and CTA Fill Form. Edit them if needed.

  4. Click Send Form
    The contact receives a form card. Responses appear on Broadcast → Forms. See How to publish a form and export responses.

TIP

Keep the CTA short. Publish the form before you try to send it from the inbox.

FAQ ​

Why don’t I see Forms on the paperclip?

The window is closed, or this line has no forms. Reopen with a template, or create a form first.

Can a chatbot send the same form?

Yes. Drag the Form message block in Automation → Chatbots.

Is this the same as a template?

No. Inbox forms are session messages. Templates are pre-approved formats for closed windows and broadcasts.