How to view and export WhatsApp form responses ​

WhatsApp form responses are submissions from a published WhatsApp Flow. In AvenPing, open Broadcast → Forms, click the Responses count or choose Responses in the row menu. The Form Responses table shows Submitted At, Phone, Contact, and your field labels. Click Export, then Export as CSV or Export as Excel.

Prerequisites ​

  • A form that already exists on Broadcast → Forms. See How to create a WhatsApp form.
  • At least one submission, or you will see No responses found.

Step-by-step ​

  1. Open Forms
    Sign in at app.avenping.com. In the left sidebar, open Broadcast → Forms. Confirm the form row and its Responses count.

  2. Open Form Responses
    Click the blue Responses count on the row, or open the row menu and choose Responses. The modal title is Form Responses. The subtitle reads Latest submissions for the form name.

  3. Review the response table
    Columns always include Submitted At, Phone, and Contact. Extra columns use each input’s label from the form JSON (text, dropdowns, dates, opt-in, photo, document, and other inputs). Photo and document fields can show Preview file and Valid until when a media URL is present. Empty cells show an em dash.

  4. Search, filter, or refresh
    Use Search responses... to filter the table. Turn on column filters from the toolbar. Click the refresh control (title Refresh responses) to reload. If there are no rows, the modal shows No responses found.

  5. Export as CSV or Excel
    Click Export. Choose Export as CSV or Export as Excel. Optionally select rows first; the export then includes only those IDs. Otherwise it exports the loaded submissions. Click Close when you are done.

TIP

Select rows before Export if you only need a subset. Leave rows unselected to export the current submissions list.

WARNING

Preview file links for photo and document answers can expire. When Valid until is shown, download the file before that time.

FAQ ​

Can I export responses before anyone submits?

The Export control is disabled when the table is empty. You will see No responses found. until a contact completes the form.

What do the Responses column numbers mean?

The Forms table Responses column is a count of stored submissions for that form. Click the number to open Form Responses for that form.

Does export include every form field?

Export follows the form JSON input schema: field labels become columns, plus Submitted At, Phone, and Contact. Technical Flow keys such as flow_token are not shown as columns.