How to use quick replies ​

A quick reply is a saved text shortcut you insert into the inbox composer. In AvenPing, create them in Settings → Quick replies with Add quick reply (keyword + message). In Messages, click the lightning Quick replies control or type / plus the keyword.

Prerequisites ​

  • Permission to edit Settings (admins) to create shortcuts.
  • An open 24-hour window to send the inserted text as a free-form message.

Step-by-step ​

  1. Open Quick replies settings
    Go to Settings → Quick replies. The page explains: add, edit, or remove shortcuts and use / + keyword in chat.

  2. Click Add quick reply
    Click Add quick reply. Enter a keyword and the message body. Each shortcut needs both. Keywords must be unique (/hours cannot be reused).

  3. Save the shortcut
    Save. Edit or delete rows later with Edit quick reply.

  4. Insert it in a chat
    Open Messages, select a conversation, click the lightning Quick replies control, and pick a shortcut. Or type /keyword in Type a message. Send as usual.

TIP

Use short keywords (hours, pricing). Put the full answer in the message body.

FAQ ​

Can I send a quick reply when the window is closed?

The inserted text is still a free-form message. Use a template if the 24-hour window is closed.

Why can’t I save a row?

Every shortcut needs a keyword and a message. Incomplete rows block save. Duplicate /keyword values are rejected.

Are quick replies per agent?

They are account shortcuts available in the composer. Create them in Settings; agents with inbox access can insert them.