How to send an approved template from the inbox
When the 24-hour customer service window is closed, WhatsApp only allows approved template messages. In AvenPing, open the conversation, click the paperclip, choose Templates (the approved count is shown), pick a template, fill variables, and send.
Prerequisites
- At least one Meta-approved template on this line. See How to create a WhatsApp message template.
- The contact’s phone on the same WhatsApp line.
Step-by-step
Open the conversation
Go to Messages and select the chat.Open Templates
Click the paperclip and Templates. If the 24-hour window is closed, the paperclip opens the Templates view directly.Pick an approved template
Choose from templates approved for this line. Empty list means none are approved yet.Fill variables and send
Map placeholders to values, then send. After the contact replies, the 24-hour window opens and you can type in Type a message again.
TIP
Use Utility or Authentication templates for operational follow-ups. Marketing templates follow Meta marketing rules and quality limits.
FAQ
Can I send a template while the window is still open?
Yes. Paperclip → Templates works in both states.
Why is my new template missing?
It is not approved yet, or you are on a different line. Templates are per line. Wait for Meta approval on Broadcast → Templates.
Is this the same as a campaign?
No. Inbox send is one contact. Campaigns blast many contacts from Broadcast → Campaigns.