How to send a WhatsApp catalogue from a chatbot
Catalogue blocks send products from your connected WhatsApp catalogue. In AvenPing, open Components → Catalog Blocks and drag Single Product Catalog, Catalog Message, Multi-Product Catalog, or Carousel Catalog, then pick products in the right sidebar.
Prerequisites
- A connected WhatsApp Business line. See How to connect WhatsApp Business to AvenPing.
- Products in Catalogue (page title WhatsApp Catalogue). Catalog nodes use the connected catalogue automatically (Catalogue ID / Connected catalog is read-only). See How to add products to a WhatsApp catalogue.
- A chatbot in the builder. See How to build a WhatsApp chatbot.
Step-by-step
Open Catalog Blocks
Go to Automation → Chatbots, create or Edit a chatbot, and expand Components → Catalog Blocks.Choose a catalogue node
Drag one block:- Single Product Catalog — one product
- Catalog Message — browse the full catalogue
- Multi-Product Catalog — a product list with sections
- Carousel Catalog — a product carousel
Configure Single Product or Catalog Message
For Single Product Catalog, pick one Product and optional Body Text (optional) (max 1024). For Catalog Message, enter Body Text (max 1024) and optional Thumbnail Product.Configure Multi-Product or Carousel
For Multi-Product Catalog, set Header Text (max 60), Body Text (max 1024), then Sections with Section Title (max 24) and Products (1–30 per section). Use Add Section. For Carousel Catalog, set Body text (max 1024) and select 2–10 products.Connect the next step and save
Connect the node to a message, Catalog Order, or a payment node if you collect payment after an order. Click Save. First save uses Save Flow and Chatbot Name.
TIP
To charge the order total, add Catalog Order from Payment Blocks after the catalogue message, then a Razorpay, Cashfree, or Stripe node. See How to collect payments in a WhatsApp chatbot.
WARNING
Catalogue nodes send products from the connected catalogue only. Add or sync products under Catalogue before the selector can list them.
FAQ
What is the difference between Catalog Message and Multi-Product Catalog?
Catalog Message opens the connected catalogue (optional thumbnail). Multi-Product Catalog sends a product list you group into titled sections.
How many products can a carousel include?
Carousel Catalog requires 2–10 products. Multi-Product Catalog allows up to 30 products per section.
Can I type a catalogue ID?
No. Catalogue ID is fixed to the connected catalogue (Connected catalogue or Connected catalog in the sidebar).