How to Disable a Contact ? ​

Disabling a contact in AvenPing allows you to temporarily prevent interactions with that contact without permanently deleting their information.

INFO

Disable when you need to pause communication but retain history and attributes. You can re-enable later without data loss.

Step-by-Step Guide to Disable a Contact ​

  1. Go to avenping.com and click on Login or visit app.avenping.com/login directly.

  2. Navigate to the Contacts section from the sidebar navigation. Step 2 - Open Contacts

  3. Locate the contact you want to disable and click on the three-dot menu beside it. Step 3 - Open Actions Menu

  4. Select Disable from the dropdown options. Step 4 - Choose Disable

  5. The system will confirm that the contact's status has been updated successfully.

TIP

Add a short note attribute (e.g., status_note) explaining why the contact was disabled for future context.

Best Practices ​

  • Use the disable option for contacts that are temporarily inactive.
  • Keep track of disabled contacts to avoid accidental communication attempts.
  • Review disabled contacts periodically to decide whether to re-enable or delete them.

FAQs ​

Q1. Can a disabled contact be re-enabled?

Yes, you can re-enable a contact at any time using the same three-dot menu.

Q2. Will disabling a contact remove previous interactions?

No, previous messages and interactions remain intact.

Q3. Can multiple contacts be disabled at once?

Yes, use the multi-select feature in the Contacts section to disable multiple contacts simultaneously.