How to read AvenPing Analytics Overview ​

Analytics Overview is the workspace scorecard for WhatsApp sending and replies. In the left sidebar open Analytics → Overview (not a Pricing tab). Review metric cards, then Campaign Performance, Template Performance, agent charts, Response Time, and Contact Growth.

Prerequisites ​

Step-by-step ​

  1. Open Analytics → Overview
    Sign in at app.avenping.com. In the left sidebar, expand Analytics and click Overview. The page title is Analytics.

  2. Read the metric cards
    The top row includes Sent Messages, Delivery Rate, Active Contacts, and Response Rate (values update when data exists). If loading fails, you see Failed to load analytics data.

  3. Review campaign and template charts
    Scroll to Campaign Performance and Template Performance. Use any period controls on those cards to change the window.

  4. Check agent and response charts
    Open Messages by agent (or Messages Analytics while loading). Then review Conversations handled by agent, Conversations assigned by agent, and Response Time. Pick a lookback and agent in the card dropdowns when they appear.

  5. Finish with Contact Growth
    Scroll to Contact Growth. Agents see a shorter Overview: metric cards only, with copy that metrics reflect assigned contacts (last 30 days vs prior 30 days).

TIP

The Dashboard also shows the same four metric cards and a View All Analytics >> link to this Overview.

FAQ ​

Where is Analytics → Pricing?

Pricing is not in the Analytics nav. Use Analytics → Overview for sending and reply metrics. Plan prices live under Settings → Subscription.

Why are all metrics zero?

No qualifying sends or contacts in the window yet. Send from the inbox or a campaign, then refresh.

Do agents see the full Overview?

Agents see the four metric cards only, scoped to assigned contacts. Workspace owners see the charts as well.