How to send media from the inbox ​

WhatsApp session media is an image, video, audio file, or document you send inside the 24-hour customer service window. In AvenPing, open a conversation in Messages, click the paperclip, then choose Image, Video, Audio, or Document. Add a caption if you want, then send.

Prerequisites ​

Step-by-step ​

  1. Open the conversation
    Go to Messages and select the chat.

  2. Open the paperclip
    Click the paperclip. Image, Video, Audio, and Document appear only while the window is open.

  3. Choose a type and file
    Pick Image, Video, Audio, or Document, then select the file. Preview it in the composer.

  4. Add a caption (optional) and send
    The caption field says Add a caption.... Send the message. If the window is closed, AvenPing shows that media can only be sent when the 24-hour messaging window is open.

TIP

Voice notes use the mic, not Audio. Location is a separate paperclip item. See those tutorials if that is what you need.

FAQ ​

Why are Image, Video, Audio, and Document missing?

The 24-hour window is closed, or the contact is blocked. When the window is closed, the paperclip opens Templates instead.

Can I send media in a campaign?

Broadcast campaigns send approved templates, not free-form inbox files. Put media in a template header if Meta allows that type.

What is the difference between Audio and a voice note?

Audio is a file from the paperclip. A voice note is recorded with the mic and sent as WhatsApp voice.