How to filter inbox conversations
Inbox filters narrow the conversation list. In AvenPing Messages, switch All, Chats, or Unread, type in search, optionally filter by label or assigned agent, and use the workspace line picker when you have multiple WhatsApp lines.
Prerequisites
- Conversations in Messages.
- Optional: labels and agents if you will filter by those. See How to create and assign contact labels and How to assign a conversation to an agent.
Step-by-step
Open Messages
Sign in and click Messages.Choose All, Chats, or Unread
All shows every conversation. Chats shows active chat conversations. Unread shows unread conversations only.Search
Type a name or number in the conversation search box to jump to a match.Narrow by label, agent, or line
Apply a label filter and, on team accounts, an agent filter. Switch the sidebar/workspace line if you operate more than one WhatsApp number.
TIP
Unread is the fastest way to clear the queue. Combine it with an agent filter during a shift.
FAQ
What is the difference between All and Chats?
All is the full list. Chats limits to active chat conversations. Use Unread when you only want threads with a badge.
Search cannot find a new number
They may not be a contact yet. Use New chat or add them in Contacts.
Filters look empty
You have no conversations on this line, or you are on a line with no history. Switch the workspace line.