How to create a WhatsApp AI agent ​

A WhatsApp AI agent replies on a line when chatbots do not handle the message. In AvenPing, AI Agents is an Enterprise feature. If your plan is not Enterprise, Automation → AI Agents redirects to ai-agents-lock (Feature Locked). On Enterprise, click Create AI Agent, pick a line, set Type, optionally Enable immediately, then Create AI Agent.

Prerequisites ​

Step-by-step ​

  1. Open AI Agents
    Sign in at app.avenping.com. In the left sidebar, open Automation → AI Agents. The page title is AI Agents. If you are not on Enterprise, you land on Feature Locked instead of this page.

  2. Click Create AI Agent
    Click Create AI Agent (empty state uses the same label). The modal title is Create AI Agent. Subtitle: Pick an active line and one agent type for this line.

  3. Select a line
    If you have more than one active line, set Phone number. If the line is missing, the toast is Please select a line. Create AI Agent stays disabled until a line is selected.

  4. Choose Type and Enable immediately
    Under Type, pick General, Sales, Support, or Recommendation. Optionally tick Enable immediately (off by default). If you leave it off, the agent is created as Disabled until you turn it on later.

  5. Create AI Agent
    Click Create AI Agent. A success toast reads AI agent created. AvenPing opens the agent detail page (AI Agent) so you can set Persona, Style guide, Documents, Website Feeds, FAQs, Actions, Usage, Credits, and Settings. Confirm the card on AI Agents shows the type badge and Enabled or Disabled.

TIP

Leave Enable immediately off until you finish Persona and knowledge tabs, then enable from the card switch or Settings.

WARNING

Non-Enterprise accounts cannot open AI Agents. The lock page is Feature Locked with Upgrade to Enterprise. That route is /ai-agents-lock.

FAQ ​

Why do I see Feature Locked instead of AI Agents?

Your session plan is not ENTERPRISE. AvenPing redirects /ai-agents to /ai-agents-lock. Upgrade from Settings via Upgrade to Enterprise.

Can two agents share one WhatsApp line?

No. Empty-state copy: Create an AI agent for one of your active lines. Each line can have one agent.

What do the Type options mean in the modal?

The create modal Type buttons are General, Sales, Support, and Recommendation. You can change Type later on the detail Settings tab under Agent Details.