How to react to a WhatsApp message in the inbox
Hover a message bubble and pick a quick reaction. In AvenPing Messages, the picker is available only while the 24-hour customer service window is open and the contact is not blocked.
Prerequisites
- An open 24-hour window. See How to message when the 24-hour window is closed.
- The contact is not blocked. See How to block or unblock a WhatsApp contact.
Step-by-step
Open the conversation
Sign in at app.avenping.com. Open Messages and select the chat.Hover the bubble
Move the pointer over the message you want to react to. The hover menu includes the reaction picker.Pick a quick reaction
Click one of the six quick reactions (thumbs up, heart, laugh, surprise, sad, folded hands). Each button’s accessible name is React with that emoji.Confirm the chip
Your outbound reaction appears on the bubble. Click the same emoji again if you need to change or clear it.If the picker is missing
When the 24-hour window is closed, reply and reactions are hidden. Send an approved template instead, or wait until the customer messages again.
TIP
Reactions are a lightweight acknowledgement. Use Reply on the hover menu when you need a full text response.
WARNING
Blocked contacts show Can't send message. Unblock before you can react. See How to block or unblock a WhatsApp contact.
FAQ
Can I react when the window is closed?
No. The inbox hides reply and reactions until the 24-hour window is open.
Do reactions use template credits?
No. They are interactive reactions on an existing message, not a new template send.