How to delay a WhatsApp chatbot step ​

Drag Delay from Data Blocks. Set Delay Duration and Delay Unit, then connect the next message. This pauses the flow, not an Events follow-up.

Prerequisites ​

Step-by-step ​

  1. Open the chatbot
    Open Automation → Chatbots. Edit.

  2. Drag Delay
    Components → Data Blocks → Delay. Place it between two nodes.

  3. Set Delay Duration
    Fill Delay Duration.

  4. Set Delay Unit
    Fill Delay Unit (minutes, hours, or days as the dropdown allows).

  5. Save
    Connect the outbound handle. Click Save.

TIP

For line-wide follow-ups after any inbound message, use Automation → Events instead. See How to send a WhatsApp follow-up after someone messages you.

WARNING

A long delay can expire the 24-hour window. Follow a delay with Send Template if needed.

FAQ ​

Delay node vs Events?

The Delay node waits inside one chatbot run. An event waits across conversations using the Events engine.