How to add Call Support or WhatsApp Support in a chatbot

Drag Call Support or WhatsApp Support from Support Blocks. Use them to offer a phone call or a WhatsApp contact path. For human inbox takeover, use Intervene instead.

Prerequisites

• A chatbot. See How to build a WhatsApp chatbot.
• For inbox takeover: How to hand off a chatbot to an AI agent or human.

Step-by-step

1. Open the chatbot
   Open Automation → Chatbots. Edit.

2. Open Support Blocks
   In Components, find Call Support and WhatsApp Support.

3. Drag Call Support
   Configure the phone number or call CTA in the sidebar.

4. Or drag WhatsApp Support
   Configure the WhatsApp number or message the customer should use.

5. Save
   Place the node at the end of a failed-path or help branch. Click Save.

TIP

AI Agent Handoff continues with AI. Intervene pauses bots for the inbox. Support nodes are customer-facing CTAs.

WARNING

Do not use Support nodes as a substitute for Assign Agents on team accounts.

FAQ

Which node should I use for a live agent in the inbox?

Intervene or inbox Intervene. See How to intervene in a chatbot conversation.

Related guides

• How to hand off a chatbot to an AI agent or human
• How to intervene in a chatbot conversation
• How to build a WhatsApp chatbot