How to ask a question in a WhatsApp chatbot ​

Drag Ask Question from Action Blocks. Fill Question Message *. Optional validation checks email, phone, or a custom pattern. The reply is stored as a session variable for later nodes.

Prerequisites ​

Step-by-step ​

  1. Open the chatbot
    Open Automation → Chatbots. Edit.

  2. Drag Ask Question
    Components → Action Blocks → Ask Question. Connect it.

  3. Write Question Message
    Fill Question Message * (placeholder: Enter the question you want to ask...).

  4. Optional validation
    Enable validation. Set type to email, phone, or custom. Invalid replies can show Please provide a valid response. (or the email/phone variants).

  5. Use the answer later
    In Set Attribute, API, or Send Template, choose Use session variable (Ask Question / Form / API).

TIP

Ask one thing per node. Chain Ask Question nodes for multi-field capture.

WARNING

Question Message is required. Save is blocked until it is filled.

FAQ ​

How is this different from a List?

List is a tap-to-choose menu. Ask Question waits for a free-text (or validated) reply.