How to edit a WhatsApp template ​

Open Broadcast → Templates, open the row menu, and click Edit. Change the template in the same create modal, then submit. Meta may send the template back through review. Agents need templates edit permission.

Prerequisites ​

Step-by-step ​

  1. Open Templates
    Sign in at app.avenping.com. Open Broadcast → Templates.

  2. Click Edit
    Open the row menu on the template. Click Edit. Do not confuse this with Preview or Delete.

  3. Change fields in the editor
    Update body, buttons, or media as the category allows. Some identity fields stay locked after Meta has the template.

  4. Submit
    Save from the modal (same primary action as create). Wait for Meta status on the table.

  5. Confirm before sending
    Campaigns and inbox sends need an APPROVED template. If status is pending, wait.

TIP

Use Preview when you only need to inspect the template. Use Edit only when you intend to change it.

WARNING

Editing an approved template can put it back into Meta review. Do not edit a template that a live campaign depends on unless you can wait.

FAQ ​

Why is Edit missing?

Your agent role may lack templates edit. Admins see Edit on the row menu.

Can I change the category after create?

Usually no. Create a new template if you need Authentication or Marketing Lite instead.